All booking requests (either online bookings or bookings in person) are confirmed upon receipt of payment. When Elgin Adventure Centre receives your payment, an automated email will be generated confirming your booking. Please contact us immediately should you not receive the confirmation email.
Prices are subject to change without notice.
Once your booking request is received, invoiced and full payment made, it is refundable as per the conditions below:
(a) Less than 48hrs before scheduled tour = No refund
(b) Less than 72hrs before scheduled tour = 50% refund
(c) More than 72hrs before scheduled tour = 90% refund
(d) Elgin Adventure Centre shall refund 100% of the tour fee for all tours canceled due to inclement weather*
*This decision shall be made by solely by Elgin Adventure Centre on the day of the scheduled tour and communicated to you as soon as possible. Please refer to “Rainy Day Policy” below. Should you choose to cancel the day tour for any other reason, conditions (a) – (c) above will apply.
Elgin Adventure Centre collects certain personal information from you either whilst you browse our website while deciding which tour is you or gathering information required for bookings (your contact details, form of identification, and other info we need to confirm your booking). We keep and treat all personal information in accordance with the relevant provisions of the Protection of Personal Information Act4 of 2013.
All personal information collected by us is kept in a safe place and not used for any other purpose than that for which it was originally collected. If you have any questions about any personal information collected or in our possession, you can contact us at any time.
Indemnity and liability
All tours booked are at your own risk. Elgin Adventure Centre shall not be liable for any loss, damage, injury, death, additional cost, accident, delay or irregularity experienced by you regardless of how it arose, even in such instance of an error, negligence, act, or omission by Elgin Adventure Centre, its employees or agents in carrying out the arrangements of the tour, or otherwise in connection with the tour. You shall have no claim of whatsoever nature or kind against Elgin Adventure Centre.
You hereby indemnify and hold harmless Elgin Adventure Centre, its employees, and agents from and against any costs, liability, loss, injury, damage, penalty, fine, settle mentor expense (including but not limited to fines, damages awarded, costs of mitigating damages) or any other claims of whatsoever nature or kind made by any third parties whatsoever arising out of this agreement.
Under no circumstances shall Elgin Adventure Centre be liable for any indirect or consequential damages, or special damages arising out of or relating to its rendering of services or failure to render those services.
Rainy Day Policy
We’d love to think we can control all the elements of a tour, but unfortunately, rain and bad weather is not one of them.
We have a policy in place to ensure that you, our valued guests, get the most out of a rainy day tour with us.
On the day of the scheduled tour, Elgin Adventure Centre will solely make the decision regarding the suitability of the weather conditions for the tour. The decision will be communicated to you as soon as possible. We take the below approach when it comes to touring on a rainy day:
Cycle in the rain if you are happy to do so. If you are not happy to cycle in the rain, then you need to follow steps 2 or 3 below.
Do the tour by vehicle if it’s raining too hard, and only if you are happy to do a vehicle-driven tour. If you do not want a vehicle-driven tour, then you need to follow step 3 below.
Reschedule the tour to an alternative convenient date for you subject to Elgin Adventure Centre availability. Only if you are unable to reschedule the tour to an alternative date, will a full refund of the tour fee be applied.
Someone from our office will be in touch with you via phone, text, or email on the morning of the tour to confirm the day's plan and activity.
Please feel free to get in touch with us should you have any concerns about the above.
Use of photographic and video images
You consent to Elgin Adventure Centre using photographs and video footage from the bike tours for marketing-related purposes.
Agreeing to our T’s & C’s
Using our website or making payment of the booking fee constitutes an acceptance by you of these terms and conditions.
We look forward to having you join one of our tours and enjoying an exclusive opportunity to visit a spectrum of the Cape’s finest destinations.
The Tourism Business Council of South Africa (TBCSA) alongside industry partners have developed tourism and hospitality standard protocols dor COVID-19 operations. These protocols must be adhered to in all facilities to safeguard guests and staff and to demonstrate to the government that they are self-regulating and compliant.
The TBCSA and its affiliates have developed an industry certification program to enable operators to demonstrate and commit to compliance with the safety protocols.